Support
Email support@burnbadger.com and we’ll get back to you, usually within a day. A photo or screenshot of the problem helps.
The app can’t find my laser
Turn the laser on and wait for its light to settle. On iPhone, tap Connect and choose Join when asked to join the laser’s Wi-Fi (it starts with “artilume-T1”). On a Mac, plug in the USB cable and tap Connect. The stethoscope button in the iPhone app runs a connection check you can send us.
Where do I enter my BurnBadger code?
In the app, tap Get Pro (the flame), then Enter a BurnBadger code. Scanning the QR code on your card does this for you on iPhone. Each code works on a set number of devices, shown when you check it at burnbadger.com/redeem. Pro bought on this website is for up to 3 computers (Windows or Mac).
My burn is too dark or too light
Run the BurnBadger test card (or the power and speed grid) on a scrap of the same material, pick the square you like, and use its settings.
A burn stopped partway
Wi-Fi burns run from the laser’s own SD card, so they keep going even if your phone sleeps. If one stops, open the stethoscope check in the iPhone app and email us the result.
Windows says “Windows protected your PC”
That warning shows for new apps Windows hasn’t seen much yet. Click More info, then Run anyway, and the installer carries on.
I bought Pro for Windows and lost my code
Email us from the address you paid with and we’ll resend it. Your Stripe receipt has the date and amount if we need them.
I bought Pro and it isn’t showing
On iPhone, iPad or Mac, open Get Pro and tap Restore purchases while signed in to the same Apple Account you bought it with. On Windows, enter the code from your thank-you page.
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